Who we are

Suggested text: Last updated: 25 April 2026

At Gatsby Australia (gatsby.com.au), operated by Montre Australia Pty Ltd, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at https://gatsby.com.au, you agree to the terms outlined in this Privacy Policy.

Website: https://gatsby.com.au
Business Name: Gatsby Australia
Operated by: Montre Australia Pty Ltd

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Suggested text: 2. What Personal Information We Collect

We may collect the following types of personal information:

Contact details: Name, email address, phone number, and shipping/billing address
Order information: Products purchased, order history, and transaction details
Account information: Username and password (stored securely and encrypted)
Payment information: Processed securely via third-party payment gateways. We do not store your full credit card details on our servers
Communications: Enquiries, feedback, and comments you submit to us
Technical data: IP address, browser type and version, device type, pages visited, and referring URLs collected automatically via cookies and analytics tools

3. How We Collect Your Information

We collect your personal information in the following ways:

When you place an order or register an account on our website
When you contact us via email, phone, or our contact form
When you leave a comment on our website (we also collect your IP address and browser user agent string to assist with spam detection)
When you subscribe to our newsletter or marketing communications
Automatically through cookies and analytics tools when you browse our website
When you upload images to our website — please note that images may contain embedded location data (EXIF GPS). We recommend removing this data before uploading, as visitors may be able to extract location information from images on the website

4. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including confirming shipping addresses (particularly when items cannot be delivered or an address is ambiguous)
Manage your account and provide customer support
Send transactional communications such as order confirmations, shipping updates, and receipts
Send marketing and promotional communications (only where you have opted in or where permitted by law)
Improve our website and personalise your shopping experience
Detect and prevent fraud, spam, and unauthorised access
Comply with our legal obligations under Australian law

You may opt out of marketing communications at any time by clicking the “Unsubscribe” link in any email or by contacting us directly.

5. Cookies

Our website uses cookies to enhance your browsing experience. Here is how we use them:

Comment cookies: If you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
Session cookies: When you visit our login page, a temporary cookie is set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Login cookies: When you log in, cookies are set to save your login information and screen display preferences. Login cookies last for two days; screen option cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. Logging out removes all login cookies.
Edit cookies: If you edit or publish content, a cookie is saved indicating the post ID of the article edited. It contains no personal data and expires after one day.
Analytics cookies: We may use tools such as Google Analytics to understand how visitors use our website. These cookies collect anonymised data about pages visited and time spent on site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Comments

When visitors leave comments on our website, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymised string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible to the public alongside your comment.

7. Embedded Content from Other Websites

Pages on our website may include embedded content such as videos, images, and articles from third-party platforms (e.g. YouTube). Embedded content behaves in the same way as if you had visited those third-party websites directly.

These websites may:

Collect data about you
Use cookies and tracking technologies
Monitor your interaction with the embedded content
Track your interaction if you have an account and are logged in to that platform

We recommend reviewing the privacy policies of any third-party platforms whose content appears on our site.

8. Who We Share Your Information With

Montre Australia Pty Ltd does not sell or distribute your personal information to any third party not directly associated with Montre Australia Pty Ltd.

We may share your information with trusted third parties only where necessary, including:

Shipping and logistics providers to fulfil and deliver your orders
Payment processors to securely handle your transactions
Email and marketing platforms to send communications you have consented to
IT and website service providers who help us operate gatsby.com.au
Law enforcement or regulatory bodies where required by Australian law

All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

If you request a password reset, your IP address will be included in the reset email.

Visitor comments may be checked through an automated spam detection service.

9. How Long We Retain Your Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:

Order and transaction records: Retained for a minimum of 7 years in accordance with Australian tax and accounting obligations
Account information: Retained for as long as your account is active, or as required by law
Comments: Comments and their metadata are retained indefinitely so we can recognise and approve follow-up comments automatically
Marketing data: Retained until you unsubscribe or request deletion

For users who register on our website, we store the personal information provided in their user profile. All users can view, edit, or delete their personal information at any time (except their username). Website administrators can also view and edit this information.

10. Your Rights Over Your Data

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Correct any inaccurate or outdated personal information
Request deletion of your personal data (subject to our legal obligations)
Request a data export of the personal information we hold about you, including any data you have provided to us
Opt out of direct marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at helloATgatsbyDOTcomeDOTau. We will respond to your request within 30 days.

11. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure. These include:

SSL encryption on all pages of gatsby.com.au (HTTPS)
Secure, encrypted storage of account passwords
Restricted access to personal data by authorised personnel only
Regular security reviews of our website and systems

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

For significant changes, we will notify you by email (if you have an account) or by placing a prominent notice on our website.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: Montre Australia Pty Ltd

e: helloATgatsbyDOTcomDOTau