Get in Touch with Gatsby Australia
We’d love to hear from you. Whether you need expert advice on which hair styling product is right for your look, or you have a question about a recent order, our local Australian team is here to help.
✉️ Direct Contact
Email: hello AT gatsby DOT com DOT au
Response Time: We aim to respond to all enquiries within 1 business day.
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST/AEDT).
📌 How Can We Help You Today?
To help us resolve your query as quickly as possible, please see the guidelines below:
📦 Order Enquiries & Tracking: If you have a question about an existing order or delivery status, please email us and include your Order Number in the subject line. All orders are shipped locally from our Australian warehouse.
🔄 Returns & Exchanges: Need to return an unopened product? Please review our full Refund and Returns Policy to check your eligibility before reaching out. If your item arrived damaged or faulty, please email us with your order number and photos of the product.
💈 Product & Styling Advice: Not sure whether to choose Moving Rubber, Styling Wax, or a Pomade? Tell us your hair length, type, and the style you want to achieve, and our styling experts will recommend the perfect Gatsby product for you.
🤝 Wholesale & Stockist Enquiries: Interested in stocking Japan’s premium men’s grooming brand in your Australian salon, barbershop, or retail store? Please email us with your business name, location, and ABN to discuss wholesale opportunities.
📍 Australian Owned & Operated
Gatsby.com.au distributes the official Gatsby hair products in Australia. When you shop with us, you are guaranteed 100% authentic products, fast local shipping, and dedicated Australian customer support.